I'd like to help figure this out. On which move number did it occur?

In order to diagnose what's happening, we need to know where to look in your game. You can find the move number by looking in the upper-left cornerwhere the game progression is indicated (try using landscape orientation on mobile devices). You can also find it from the replay link when you click on the game log. Even easier, just look at the replay after your game ends and the move numbers are listed.


Please be aware that BGA framework prevents us from analyzing games that are still running because we are not BGA employees, so if you haven't concluded your game yet just wait until it's over to respond. If we don't hear back from you in the next few days, we may close out this report, but we can also reopen it when you follow up.

I'm not seeing that you lost any gems as part of that action. We'll find out for sure in the replay once your game concludes.

If you still believe there's an issue, just follow up here as soon as you game ends when we can both look at the replay.

In the replay, I can see that your gems showed as one before, during, and after that move number.

I don't see a bug here, but if you want to thke a screenshot of it during the replay and direct us towards finding it, I can always reopen.

Imgur doesn't require an account.

Are those screenshots from the replay? Which move numbers?