I’d like to help figure this out. On which move number did it occur? Please provide LOTS of additional detail.

In order to diagnose what’s happening, we need to know where to look in your game. You can find the current move number by looking in the upper-left corner where the progression is indicated (in landscape for mobile users). You can also find the move number by clicking on the log and looking at the link that’s provided when it offers you the option to replay from that point. Or you can click the 'View game replay' button after the game ends and either find it in the log or walk through the replay.

Please be aware that we're not BGA employees, just gaming enthusiasts like you, so the BGA framework prevents us from analyzing games that are still in progress. If you haven’t concluded your game yet just wait until it’s over before following up. If we don’t hear back from you in the next few days, we may close out this report, but we can also reopen it when you follow up.

Unfortunately, we haven't received a response with the required information, so I'm going to close the request. If the information is provided later on, we can always reopen this and investigate.