Received: Unexpected error: BGA service error (3.boardgamearena.com 04/04 23:40:42)

Refreshed and happened again. Happened to the other two players in the game when attempting the same move

We were down to the last bit of the game and the only legal move was to pop two white tokens, but every time we tried we got an error message. my turn ran out eventually and my opponent tried the same (only option) move and got the same error message.

now today i have received an email saying i quit the game, but there was no choice!

then yesterday i invited a different friend to play this same game (Color Pop) and he accepted but the game didn't start for either of us (though the top of our screens both said the game was active. eventually we were registered as quitting this game because there was no way to play! this is frustrating and i don't want to be penalized as someone who quits games when it wasn't my choice.

We had the same problem on game: boardgamearena.com/6/colorpop?table=72270468
We could not pop white tokens. We abandoned the game to be able to finish it.

Hier, lors de la partie que j’ai joué avec une amie, il était impossible de faire éclater les bulles blanches. Nous étions plus en mesure de jouer et mon tour a pris fin. J’ai aussi eu beaucoup d’avis comme quoi il y avait un problème de serveur. Je comprends que présentement avec le confinement, votre site est en surcharge et les problèmes ne m’ont pas vraiment dérangé. Par contre, le fait de recevoir un courriel de votre part pour dire qu’on ne peut pas quitter une partie est dérangeant.

Same problem here -- I am in a current game; the only available move is to pop two white dots, and every time I try, I get an error like this: 1.boardgamearena.com 23/04 19:28:02. F5/the refresh button doesn't solve it, and neither does restarting my computer.

Had to abandon game because we could not pop white

Same problem on table #103976185.

same issue: table=115714450

Table 127054334
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:21)
Erreur inattendue : BGA service error (4.boardgamearena.com 26/11 20:40:33)
Navigateur firefox dernière version
Je n'ai pas penser à faire F5.
Capture d'écran avec le coup sélectionné : 2 bulles blanches seulement ibb.co/nwNp3zN

Same problem here.
Table boardgamearena.com/9/colorpop?table=134384023
Two colors wouldn't pop.
However, others would. After I recorded the video of the error, I tried a different pair and was able to pop.
Here's the error video: youtu.be/8xz19_dvSLU

Not a bug: White tokens are special can only be popped in a selection with another color.

I just figured out the same.
The white colors act like a wildcard and can be popped with other colors.
So the bug is in the response (BGA service error) when you only select white colors.

Error is created when trying to pop white as a group.

happening to me also. Only available move is white and cannot pop
f5 didn't help. Neither did opening in Edge instead of Chrome

Windows 10 Pro 21H1 Windows Feature Experience Pack 120.2212.3530
Chrome Version 92.0.4515.159 (Official Build) (64-bit)
Microsoft Edge Version 92.0.902.73 (Official build) (64-bit)

Screen shot at imgur.com/a/16GVCGh

second screen shot at imgur.com/a/lav0Oxk

One more data point: experienced same bug on Linux (Fedora 33) with Firefox 86.0 and firefox 90.0.2
(and tried various permutations of trying to pop the three)

Unexpected error: BGA service error (reference: GS9 27/12 19:24:30)

same in our game.
We cannot finish since white tokens are the only ones left to be removed.
if we try: Errore inaspettato:BGA service error (reference: GS9 07/01 12:45:49)
game : boardgamearena.com/9/colorpop?table=228774823