I'd like to help figure this out. On which move number did it occur?

In order to diagnose what's happening, we need to know where to look in your game. You can find the move number by looking in the upper-left cornerwhere the game progression is indicated (try using landscape orientation on mobile devices). You can also find it from the replay link when you click on the game log. Even easier, just look at the replay after your game ends and the move numbers are listed.


Please be aware that BGA framework prevents us from analyzing games that are still running because we are not BGA employees, so if you haven't concluded your game yet just wait until it's over to respond. If we don't hear back from you in the next few days, we may close out this report, but we can also reopen it when you follow up.

Additionally, please provide screenshots to explain your situation. What were you attempting to do? What's a "tour"? How were you supposed to have won? Provide enough detail that we can completely understand this report without needing to dissect your game.

I responded promptly, just 15 minutes after this was filed.

In the two months since then, we haven't received the information we needed to investigate this. This suggests the reason may be user error, but we're open to investigate more fully if the information can be provided.