#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
這是關於哪方面的案件？
發生什麼事? 請從下方選擇
發生什麼事? 請從下方選擇
請檢查是否已有同課題案件
若肯定，請「投票」給這樁案件。最高票的案件將「優先」處理！
| # | Status | Votes | Game | Type | Title | Last update |
|---|
細節描述
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• 如果可以的話，請轉貼螢幕顯示的錯誤訊息。
Unknown email address when trying to recover the password for my account.
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• 請說明你當時想做什麼，你做了什麼，然後發生了什麼事
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 你的瀏覽器是什麼？
Google Chrome v97
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• 請轉貼未翻譯的英文字句。 建議將此錯誤的螢幕截圖上傳到 Imgur.com 並轉貼連結。
Unknown email address when trying to recover the password for my account.
-
• 這些文字存在於 翻譯系統 中嗎？若為真，其是否已被翻譯超過 24 小時？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 你的瀏覽器是什麼？
Google Chrome v97
-
• 請簡明精確地解釋你的建議，以便讓人一目了然。
Unknown email address when trying to recover the password for my account.
• 你的瀏覽器是什麼？
Google Chrome v97
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• 當你不能動作時，螢幕上顯示什麼？（螢幕全黑？部份遊戲介面？錯誤訊息？）
Unknown email address when trying to recover the password for my account.
• 你的瀏覽器是什麼？
Google Chrome v97
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• 遊戲規則的哪部分在 BGA 版本有所錯漏？
Unknown email address when trying to recover the password for my account.
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• 這項違反規則之處可否在遊戲重播中看到？若可以是在哪步？（重播時左上角資訊）
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 你的瀏覽器是什麼？
Google Chrome v97
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• 你當時想採取哪個遊戲行動？
Unknown email address when trying to recover the password for my account.
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• 你想觸發這個遊戲行動時做了什麼？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• 當你試著這麼做時發生了什麼（錯誤訊息、遊戲狀態條訊息...）？
• 你的瀏覽器是什麼？
Google Chrome v97
-
• 問題發生在遊戲的哪一步？（目前遊戲指示是什麼）
Unknown email address when trying to recover the password for my account.
-
• 當你試著進行遊戲動作時發生了什麼（錯誤訊息、遊戲狀態條訊息...）？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 你的瀏覽器是什麼？
Google Chrome v97
-
• 請描述顯示問題。 建議將此錯誤的螢幕截圖上傳到 Imgur.com 並轉貼連結。
Unknown email address when trying to recover the password for my account.
• 你的瀏覽器是什麼？
Google Chrome v97
-
• 請轉貼未翻譯的英文字句。 建議將此錯誤的螢幕截圖上傳到 Imgur.com 並轉貼連結。
Unknown email address when trying to recover the password for my account.
-
• 這些文字存在於 翻譯系統 中嗎？若為真，其是否已被翻譯超過 24 小時？
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • 你的瀏覽器是什麼？
Google Chrome v97
-
• 請簡明精確地解釋你的建議，以便讓人一目了然。
Unknown email address when trying to recover the password for my account.
• 你的瀏覽器是什麼？
Google Chrome v97
案件沿革
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
為本案件添加內容
- 其他同樣狀況的桌號／步數
- 按 F5 是否解決了這個問題？
- 問題是否發生了好幾次？每次都發生？時好時壞？
- 建議將此錯誤的螢幕截圖上傳到 Imgur.com 並轉貼連結。
